Welcome to Chalo Maldives (“we”, “us”, “our”). We operate as a travel booking facilitator specialising in Maldives hotel and resort reservations. By accessing our website, making an enquiry, or confirming a booking with us, you (“client”, “guest”, “traveller”, “you”) agree to the following Terms & Conditions.

1. Role of Our Agency

We act as an intermediary between you and the hotels/resorts, airlines, transfer operators, and other service providers in the Maldives.
All hotel bookings, transfer arrangements, and inclusions are subject to the individual terms, policies, and availability of the respective hotel/resort.
We do not own, operate, or control any hotel or resort services.

2. Booking Process

A booking is considered confirmed only after:
• Receipt of full or partial payment as specified, and
• A written confirmation/voucher issued by Chalo Maldives.
All bookings are subject to availability at the time of confirmation.
Prices quoted are based on current rates, offers, and resort contracts and may vary until confirmed.
Traveller details must be accurate — incorrect details may result in denial of service or extra charges.

3. Payments

Payments must be made within the deadlines provided at the time of booking.
Delayed payments may result in automatic cancellation.
Pricing may be quoted in USD, while billing may be done in INR or USD.
Bank, payment gateway, or remittance charges must be borne by the client.

4. Cancellations, Amendments & Refunds

Policies are governed entirely by the hotel/resort and may vary based on season or promotional offers.
Cancellation fees, non-refundable deposits, and no-show charges may apply.
No-show or early checkout is typically 100% non-refundable.
Refunds (if applicable) follow supplier timelines and may take 15–60 working days after deducting applicable fees.
Amendments after confirmation may incur additional charges.

5. Resort Transfers (Speedboat / Domestic Flight / Seaplane)

All transfers are operated by the respective resorts or authorized transfer partners.
Seaplanes operate only during daylight hours (approx. 06:00–16:00).
Chalo Maldives is not responsible for transfer schedules, delays, or operational changes.
Any additional accommodation or transport costs arising from delays must be borne by the guest.

6. Travel Documents & Requirements

You are responsible for ensuring:
• Valid passports
• Required visas
• Applicable health or vaccination requirements
Entry requirements may change; travellers must verify latest rules before departure.

7. Special Requests

Requests such as bedding preferences, celebrations, or dietary needs will be shared with the resort but cannot be guaranteed.
Upgrades, early check-in, and late checkout are subject to availability and hotel policy.

8. Accuracy of Information

Descriptions, photos, and facility listings are based on resort-provided information and may vary due to renovations, operational decisions, or seasonal changes.
Temporary facility closures are not the responsibility of Chalo Maldives.

9. Liability Disclaimer

Chalo Maldives is not liable for:
• Acts, errors, or services provided by hotels, resorts, or transfer operators
• Weather conditions, natural disasters, or government restrictions
• Flight cancellations, delays, or missed connections
• Loss, theft, illness, injury, or damage to belongings
Our liability is limited strictly to the amount paid to us for the booking.

10. Travel Insurance

We strongly recommend purchasing travel insurance covering medical emergencies, cancellations, luggage loss, and weather or transport delays.
Chalo Maldives does not provide insurance and cannot be held responsible for losses due to lack of coverage.

11. Force Majeure

We are not responsible for delays or failures caused by unavoidable events such as pandemics, natural disasters, weather disruptions, labour strikes, or sudden regulation changes.

12. Pricing & Taxes

Prices quoted include:
• 10% Service Charge
• 16% T-GST
• Green Tax (USD 6 per person per night or as applicable)
If government taxes or resort charges increase, additional amounts may be charged even after booking confirmation.

13. Behaviour & Resort Policies

Guests must follow Maldivian laws and resort rules.
Resorts reserve the right to deny or discontinue services to guests engaging in unsafe, abusive, or unlawful activity without refunds.

14. Intellectual Property

All content, media, and branding under Chalo Maldives are protected and cannot be reused, copied, or redistributed without written consent.

15. Governing Law

These Terms & Conditions are governed by the laws of India. Any legal dispute shall fall under the jurisdiction of Mumbai, Maharashtra, India.

16. Acceptance of Terms

By using our website, submitting an enquiry, or confirming a booking, you acknowledge that you have read and agreed to these Terms & Conditions.

17. Information We Collect

We may collect the following types of information:

17.1 Personal Information

Provided directly by you when you enquire or make a booking:

• Full name
• Email address
• Phone number
• Address
• Passport details (name, nationality, passport number, expiry date)
  Date of birth
• Names and details of accompanying travellers
• Special requests or preferences
  
  

17.2 Booking & Travel Information

• Travel dates
• Resort/hotel preferences
• Transfer details
• Meal plans and package selections
• Payment status
  
  

17.3 Payment Information

• Bank transfer details
• UPI transaction details
• Payment confirmations
  
  

We do not store credit/debit card numbers. Payments are processed via secure third-party gateways.

17.4 Website Usage Data (Automatically Collected)

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data
  
  

18. How We Use Your Information

Your information may be used for the following purposes:

1. To process and confirm your hotel/resort bookings
2. To communicate booking updates, vouchers, invoices, or travel information
3. To coordinate with hotels, resorts, and transfer providers in the Maldives
4. To respond to enquiries or customer service requests
5. To improve website functionality and user experience
6. To comply with legal, tax, and regulatory requirements
7. To send promotional offers (only if you opt-in)

We do not sell, rent, or trade your personal information with third parties.

19. Sharing of Information

We may share your information only with:

• 19.1 Hotels & Resorts in the Maldives: To confirm bookings, transfers, and special requests.
• 19.2 Transfer Providers: Speedboat, domestic flight, or seaplane operators.
• 19.3 Payment Gateways & Financial Institutions: To process payments securely.
• 19.4 Service Providers: (e.g., hosting, analytics, email services) strictly for operational use.
• 19.5 Legal Authorities: Only where required by law or regulation.
  
  

All partners are required to uphold strict confidentiality and data protection.

20. Cookies & Tracking Technologies

Our website may use cookies to:

• Enhance user experience
• Remember preferences
• Measure website performance
• Analyse visitor behaviour
  
  

You may disable cookies through browser settings, but some features may not function properly.

21. Data Storage & Security

We maintain appropriate technical and organisational safeguards, including:

• Secure server storage
• Encryption where applicable
• Restricted access to personal data
• Regular system monitoring
  
  

Despite best efforts, no online system is fully secure. You share information at your discretion.

22. Data Retention

We retain data only as long as necessary for:

• Service delivery
• Legal compliance
• Accounting and audit requirements
  
  

Passport and sensitive data are removed after the completion of the trip unless legally required.

23. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or updates
• Request deletion (where legally permissible)
• Withdraw consent for non-essential use
• Opt out of promotional communication
  
  

To exercise your rights, email:
📧 [Insert official email e.g., [email protected]]

24. Third-Party Links

Our website may contain links to external websites. We are not responsible for their:

• Privacy policies
• Content
• Data handling practices
  
  

We recommend reviewing external privacy policies individually.

25. Children’s Privacy

Our services are not intended for individuals under 18 years of age unless booked by a responsible adult. We do not knowingly collect information from minors without consent.

26. International Data Transfer

As part of the booking process, your information may be shared with hotels and service providers located outside India. By using our service, you consent to such transfers strictly for service fulfilment.

27. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the newest version. Continued use of our platform signifies acceptance of any updates.

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